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What happens to your message
Send us a note and it lands directly with the editorial team that runs this site, not with Zodiac itself. We read every message, and the details you include shape how we handle it. If you are reporting a factual slip in a review, we check the claim against our own records before changing anything. If you are asking a question about how we score casinos, we use your query to tighten the wording of our rating criteria where it reads unclearly.
Your contact details and the text you type stay with us. We do not pass them to Zodiac, to any other casino, or to a marketing partner. We keep the information only as long as we need it to answer you and to act on what you raised, then we delete it. We never sell or trade the addresses people send through this page.
Making your message useful
Give us the concrete detail and we can act on it properly. If you are questioning a bonus figure or a wagering term, name the exact review and the number you believe is wrong. If you are reporting a broken link or a page that will not load, tell us which page and what you clicked. If you are asking about how we tested a withdrawal or a game, say which casino and which product you mean.
Messages that name the specific page and the specific fact get a useful reply. Vague notes like “your reviews are wrong” leave us guessing, and we cannot chase a correction without a target. You do not need to write an essay — a few lines pointing at the issue is enough.
How we use feedback about the site itself
Complaints about how the website works feed straight into our maintenance list. If the search function ignores certain terms, if a review does not display on your phone, or if the filter options confuse you, we treat that as a fault to fix, not a comment to file away. We group similar reports and prioritise the ones that affect the most readers.
Suggestions for new content work the same way. If several people ask for a guide on a particular payment method or a comparison between two casinos, we take that as a signal of what to cover next. We cannot promise to publish everything requested, but every suggestion is read and weighed against the rest of the site.
Remember that we are an independent review site — we do not work for Zodiac, and we cannot change the casino’s terms, resolve a dispute, or speed up a payout. For anything about your own account, your bonus, or your money, contact Zodiac’s support team directly. We can only help with the accuracy and the running of this website.